Services

SRM Italy’s extensive customer services, backed by over 85 years’ experience in refrigeration compressors and the widest range of innovative quality products, ensures our customers obtain the optimum solution to their needs, maintaining it over time and at all times. The scope of our services covers all specific customer needs, with a dedicated commitment to meeting our users’ most varied requests.

We offer assistance, maintenance, repairs, spare parts, individual consultancy and training worldwide, with a highly personal approach and an extensive team of qualified expert technicians.

Customer assistance

We offer customer assistance worldwide, with qualified expert technicians and highly competent partners continuously trained directly by SRMTEC, all fully prepared to offer every manner of support to ensure your application operates optimally at all times. We always stay close to our customers, wherever and whenever they may require our support.

Partners worldwide

The SRMTEC support team, with 16 Group Companies covering every continent and an extensive network of commercial partners and Authorized Customer Service Centres, offers complete consultancy and after-sales support on a global scale. Find your local support partner, they are waiting to offer you the unique SRMTEC customer support experience.

Training

We offer training at our dedicated training centre in SRM Italy, featuring both classrooms and fully equipped technical hands-on labs, as well as directly in the field. Standard and personalised training formats cover aspects including maintenance, trouble shooting, applications, installation, industry practices and refrigerants application.

Original spare parts

SRMTEC compressors are advanced and precision engineered, their long-term elevated performance can only be ensured by applying original SRMTEC spare parts. We offer all spares, including spare parts kits, for current and previous ranges, including all RefComp compressors, with fast deliveries worldwide and multiple stocking warehouses globally.

Maintenance and repairs

Keep your SRMTEC compressor operating optimally with our extensive after-sales support. Together with our Group Companies and Authorized Customer Service Centres, staffed with expert technicians, we offer refurbished previous and current range compressors, repair and maintenance services, spare parts, consumable parts kits and knowledgeable consultancy.

RefComp compressors

SRM Italy is your official partner worldwide for all RefComp compressors, having merged RefComp into our company. With full access to all information concerning your RefComp compressor we can determine the best solution to support your needs, including spare parts for every RefComp compressor ever built, refurbished compressors, repairs, maintenance and consultancy.

Customised solutions

No two projects are ever alike, each customer has differing specific needs. Our expert technicians apply a very personal customer support focus, offering customised solutions to match the exact user requirements. Our extensive range of commercial and industrial compressors is backed by individual technical solutions aligned to unique customer requests.

Selection software

The SRMTEC selection software defines the optimum compressor for your needs, verifying performance, efficiency and application conformance. Accurate selections and simulations cover all product ranges and refrigerant choices. You can define the most efficient solution, verify operation at varying conditions and compare the benefits of differing configurations.

ANY QUESTIONS?

Contact our support team
Tel +39 0444 726726
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